SBIDM may collect, use, and disclose your personal data. This Policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data or by accessing, using or viewing this website or any of its services, functions or contents (including transmitting, caching or storing of any such personal data), you shall be deemed to have agreed and consented to SBIDM and our authorised service providers and third parties to collect, use and disclose and/or retain your personal data in the manner setforth in this policy.
SBIDM respects each individual’s privacy and commits to maintain highest standards of confidentiality in accordance to Singapore’s Personal Data Protection Act 2012 (“PDPA”). This policy should be read in conjunction with website’s Terms and Conditions.
You may instruct us to delete your data at any time by sending us a request. We will keep and safeguard your data where services from SBIDM is required and remove them once services cease or until the expiry of relevant operational, legal, compliance requirement. We will try to comply with your request(s) as soon as reasonably practicable.
Please be aware once we receive instructions to delete and remove your data, you may not be able to access our services.
1. Personal Data
Personal Data is the data that can be used to identify a natural person. This may include:
i. User name, identification, photo, residential/email address;
ii. Banking information, payment information;
iii. Chat, phone, electronic recordings of SBIDM’s employees with you;
iv. n-boarding/ KYC document; or
vi. Geo-location, IP address, browser, cookies, network activity, activity logs,
vii. computer/system information.
2. Location where we may collect your Data
ii. via our software/systems/applications/ platforms provided by SBIDM;
iii. via social media platforms connected to SBIDM;
iv. via our correspondences, business relationship, and agreements;
v. via server logs, system logs, data logs, cookies or pixel tags;
vi. via financial or operational processing, i.e. billing, setting up accounts, payments; or
vii. via our marketing or web analytics.
3. Processing of Personal Data
The main requirement for SBIDM to collect your personal data is for the purposes of serving you. This includes providing you with fit-for-purpose requirements for us to conduct regulated activities, ensure suitability of product and services and comply with legal and regulation obligation and requirements.
Your personal data may be processed by SBIDM or third parties who SBIDM has contractual arrangements with SBIDM to provide part of or is ancillary to services SBIDM offer to you. This may include platform services, hosting, system maintenance, email services, data analytics and KYC/ on-boarding screening services.
Personal data may also be used to assist in research, analytics and development for new products and services and/or improve existing product and services. SBIDM will anonymize any identifiable information prior to conducting research, analytics and development.
4. Disclosure of Personal Data
We are committed to safeguard and protect all personal data in our possession. We will only use your personal data for providing services related to SBIDM expressly set out in this policy and will not sell any of your information or personal data to any third party.
Your data may be disclosed and shared within SBIDM to provide the products and services requested by you. Where necessary and reasonable, with your consent, we will also disclose your personal data to service providers, data processors, payment processors, trade processors, information technology, infrastructure provisioning, audit services and system consultants working on behalf of SBIDM to provide products and services requested by you.
When we disclose your personal data to such parties, SBIDM will take reasonable steps to ascertain that such parties abide by the PDPA or equivalence in terms of data protection, where your data is only used for specific purposes and is kept secure and confidential.
We may disclose your personal data to third parties in order to comply with legal obligations or regulatory requirements. This includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.
5. Access and Correction
You may have a right to:
i. request access to your personal information and receive information about how we have
used or disclosed your personal information; and/or
ii request that we correct any inaccuracies or incomplete information in your
SBIDM aims to ensure that all personal data received, processed and stored are accurate and complete. However, we understand that on occasions, your personal data may change throughout the relationship with SBIDM. To ensure that SBIDM has the up-to-date information, as provided by you, please get in touch with us if you would like to request to review or correction your personal data.
6. Retention of your Personal Data
Your Personal Data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.
SBIDM has implemented various safeguards, including technical, logical and physical controls to ensure that our website and services are protected against loss or unauthorized access, use, disclosure, alteration, or destruction. However, we also acknowledge that no website is 100% secure, and we cannot absolutely guarantee the security of your personal data and information.
8. Contact Us
SBIDM has a dedicated data protection officer to address any queries or concerns you may have towards SBIDM’s practices in safeguarding your personal data. Please indicate in the feedback field in the website if you wish to get in touch with our data protection officer.